Technology · Systems · Transformation
I’m M Sandriana Mubarok, an Information Systems professional working across Microsoft 365 administration, Laravel development, IT infrastructure, governance, system analysis, and digital transformation.
Current Role
PT Pakarti Tirtoagung
I work at the intersection of technology, users, and organisational processes—turning operational requirements into practical, maintainable solutions.
I am an Information Systems graduate and currently serve as an IT Staff Officer at PT Pakarti Tirtoagung. My responsibilities cover Microsoft 365 administration, internal application development, infrastructure management, IT governance documentation, and technology-driven business process improvement.
My experience includes developing and supporting enterprise internal solutions such as Learning Management Systems, Document Management Systems, IT Asset Inventory and Helpdesk Ticketing Systems, HSE Reporting Systems, HRMS modules, and Corporate Websites.
I also bridge business users, management, technical teams, and vendors through requirement gathering, workflow analysis, user acceptance testing, implementation support, and structured technical communication.
Translate operational needs into clear system requirements and workable solutions.
Strong end-to-end ownership across support, delivery, documentation, and implementation.
Coordinate effectively with users, management, technical teams, and vendors.
Hands-on capabilities across cloud productivity, software development, infrastructure operations, governance, analysis, and digital transformation.
Administration, collaboration, identity, user access, and organisational adoption.
Business-focused web application development and database-backed internal systems.
Server, network, security appliance, connectivity, support, and troubleshooting operations.
Structured analysis, documentation, process improvement, and stakeholder coordination.
My current role combines administration, development, infrastructure, governance, user enablement, and business process improvement.
PT Pakarti Tirtoagung
Jakarta, Indonesia
Manage Microsoft 365 services including Exchange Online, SharePoint, OneDrive, Teams, and user administration.
Develop and maintain internal business applications using Laravel and MySQL.
Support corporate infrastructure, Windows Server environments, and network operations.
Create IT policies, procedures, standards, and governance documentation.
Deliver Microsoft 365 adoption and awareness programmes.
Support digital transformation initiatives across departments.
Education
Universitas Komputer Indonesia
Graduated in 2024
Languages
Selected outcomes spanning document control, IT operations, employee learning, HSE reporting, HR processes, corporate branding, and Microsoft 365 adoption.
Contributed to the delivery and implementation of an internal Learning Management System.
Developed XDocuments, a centralised Document Management System for engineering and project documentation.
Built an integrated IT Asset Inventory and Helpdesk Ticketing System.
Developed a digital reporting system supporting safety observation and operational risk communication.
Developed internal modules supporting human resources workflows and administration.
Led the company website and digital company profile development.
Supported Microsoft 365 implementation, user administration, adoption, awareness, and collaboration improvement across the organisation.
Projects focused on improving visibility, control, collaboration, reporting quality, and operational efficiency.
IT Asset Inventory & Helpdesk Ticketing System
Designed and developed an integrated platform using Laravel and MySQL to manage asset lifecycle, borrowing, maintenance, stock verification, and support ticket workflows.
Document Management System
Designed and developed a centralised document management platform supporting engineering and project documentation across multiple clients, disciplines, categories, revisions, and statuses.
Digital Corporate Presence
Led the development of the company’s official website and digital corporate profile to strengthen branding, business representation, service communication, and corporate credibility.
Learning Digitalisation
Supported implementation through requirement gathering, stakeholder coordination, workflow validation, UAT, deployment support, and digitalisation of training, assessments, certification tracking, and learning management.
Daily Vessel Report / Daily Construction Report Digitalisation
Supported the transformation of manual DVR and DCR processes into a centralised web platform. Acted as a liaison between business users and the development vendor for requirement gathering, workflow analysis, UAT, and implementation.
Operational value
A practical stack covering application development, databases, server operations, network infrastructure, deployment, and cloud productivity.
Open to professional conversations related to IT operations, Microsoft 365, Laravel development, system analysis, infrastructure, governance, and digital transformation.
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